Return and Refund Policy

To ensure product authenticity and condition verification, customers must provide an unboxing video at the time of initiating a return or refund request. All return requests must be submitted within 3 days of delivery. Claims submitted beyond this timeframe will not be eligible for return or refund consideration.

At Deepas Collection, we are committed to maintaining the highest standards of quality and authenticity in every product we deliver. Our Return and Refund Policy has been carefully designed to protect both our customers and our business while ensuring a fair and transparent process for all parties involved.

Unboxing Video Requirement

To be eligible for a return or refund, customers must provide a clear, unedited video recording of themselves unboxing the product immediately upon receipt. This video serves as crucial documentation of the product's condition at the time of delivery and helps verify authenticity. The video should clearly show the product packaging, seal integrity, and the item itself as it is removed from the box. This requirement ensures that we can accurately assess whether any damage or defects occurred during shipping or if the product was tampered with before the return request.

Return Window

All return and refund requests must be initiated within 3 days of the delivery date. This timeframe allows customers sufficient time to inspect their purchase, verify its quality, and contact our customer service team if they wish to proceed with a return. We understand that this is a critical period for assessing product satisfaction, and we encourage customers to act promptly if they have any concerns.

Ineligibility After 3 Days

Products returned or refund requests submitted after 3 days from the delivery date will not be accepted. This policy ensures that we can maintain efficient inventory management and provide fair treatment to all customers. Once the 3-day window closes, the product is considered accepted, and no returns or refunds will be processed regardless of the reason for the request.

How to Initiate a Return

To start the return process, customers should contact our support team with their order number, unboxing video, and a clear description of the issue. Our team will review the submission and provide further instructions for returning the item. Customers are responsible for shipping costs unless the return is due to a defect or error on our part.

Refund Processing

Once we receive and inspect the returned item, refunds will be processed within 7-10 business days. The refund will be credited to the original payment method used during purchase.

We appreciate your understanding of these policies and your business with Deepas Collection.